Our Solutions News Blog was envisioned to gather and share information from the very best to help you and your business to become more effective.
Uber and Lyft drivers are just 1 click away, Amazon offers free same-day delivery, and Deliveroo can get us food from our favorite restaurant in under 32 minutes… Gone are the days in which consumers agreed to invest effort and wait to be served. In a fast-paced world, we look for consumption that is time- and labor-saving.
What matters to consumers is the time and effort they have to expend – the less, the better. ‘Fast’ and ‘easy’ are keywords that should be high on any marketer’s agenda. Take the example of Uber. Its success is not based on a strong emotional connection with customers. What makes the platform so successful is captured by a single word: convenience. Uber’s interface is intuitive and user-friendly. You open the app, type in your destination and immediately receive pricing information. Upon agreement, a driver is immediately connected to you and knows where to pick you up. Reaching your destination, you just get out of the car and Uber charges your credit card automatically.
So, what is convenience then exactly? Academic research by Len Berry and colleagues in the Journal of Marketing suggests that there are five different levels of convenience.
1. Decision Convenience
The first is decision convenience or the time and effort needed to make a purchase/consumption decision. A great example here is Netflix’s recommendation system, driving more than 80 per cent of content watched on the platform. To avoid subscribers getting lost in the vast library, the company goes to great lengths to serve up its content in the most fun and easy way possible. The success is undeniable with Netflix being the dominating streaming platform of the moment.
2. Access Convenience
Second comes access convenience or the time and effort needed to get hold of what is desired. Chinese Hema Fresh puts strong emphasis on this dimension. Being part of Alibaba’s new retail concept, the highly popular grocery chain seeks to integrate the best of offline and online. Hema, among other things, has an in-store on-demand kitchen (just like Whole Foods), is able to deliver any order under 30 minutes within a specified delivery radius (just like Instacart) and sells pre-packaged meal kits to make consumers’ lives easier (just like Hello Fresh). At the basis of this model is a sophisticated and data-driven logistics systems, setting the example for the entire retail industry.
3. Transaction Convenience
Third is transaction convenience or the time and effort needed to pay for products. A prime example here is Amazon that put an easy and transparent payment experience at the core of its business. Its new Amazon Go stores even go further and remove any checkout hassles by automating the payment system, completely eliminating the cashier and waiting lines. The successful concept is set to grow to as many as 3,000 new U.S. stores in the next few years, while also expanding to other countries worldwide.
4. Benefit Convenience
Fourth is benefit convenience or the time and effort needed to consume the product. Consumers today are looking for simple and efficient consumption experiences, allowing them to make the best of their time. The popular navigation app Waze, owned by Google, offers its users such a simple and intuitive user interface, providing highly contextual information like traffic, obstructions and other hazards to minimize travel time. In 2016, Waze partnered up with Dunkin’ Donuts, a U.S. coffeehouse chain, and integrated an ‘Order Ahead’ function. Wazers, as Waze calls its user base, may order coffee within the app and speed past the line when picking up their order inside a DD restaurant.
5. Postbenefit Convenience
Finally comes postbenefit convenience or the time and effort needed to deal with such factors as product maintenance, exchange or failure recovery. One example here is Tesla’s mobile service teams allowing cars to be serviced when and where customers are in need. More recently, the U.S. carmaker introduced an automated service feature allowing Tesla cars to order parts that require replacement on their own. Doing so, Tesla reduces the time needed for car maintenance and proactively prevents any failures.
To successfully interact with today’s hyper-connected and impatient consumers, marketers should be obsessed with delivering ‘fast’ and ‘easy’ solutions to customers. But how?
Regular audits to understand improvement points along the entire customer journey are recommended. A strong customer mindset should be driven by questions like What is it that customers are looking for? How can we further enhance/simplify the customer experience? What levels of convenience matter most? A deep understanding of customers based on solid metrics and a thirst to experiment in search for better customer solutions are key to any organization seeking success. Netflix is well-known for its continuous use of A/B-testing to optimize the platform’s interface. Any major change to the Netflix experience is preceded by extensive testing. Nothing is left to chance.
Artificially intelligent technologies now allow for cost-effective real-time service delivery, 24/7. Despite clear limitations still there, the growing occurrence of chatbots, personal (voice) assistants and humanoids at the service frontline is rapidly making real-time service delivery a minimum requirement to compete on the market. It is imperative for any organization to look into this exciting new world of possibilities and to see where technology can be used to enhance the customer experience. KLM, the Dutch airline, is fueling its customer service with AI to automate over half of all inquiries through Facebook, Messenger, Twitter and WhatsApp. The result? A doubling of its case volume and service agents freeing up time to focus on cases requiring a human approach.
While some marketers would argue this thinking does not apply to their industry, nothing could be more wrong. Take the example of Lemonade. The U.S. insurance platform is rapidly transforming a seemingly rock-solid industry. Their approach? The promise of a zero paperwork and instant everything. Lemonade uses AI to sign up customers and to evaluate claims, boasting it takes a maximum of 3 minutes from approval to payout. The result? A four-year-old startup valued at $2bn.
It is clear, no organization is free from the push toward higher convenience. Time to become ‘fast’ and ‘easy’! The Uber’s and Amazon’s of this planet won’t wait for you to catch up.
Source: EDHEC Vox Written By: Arne De Keyser
We recently completed these presenation boards for Rona's award program. The impact of a simple printed presentation can't be over looked. A personal touch can make all the difference...
"Wow, the new board is perfect. You're service is amazing. I'm a loyal customer forever."
A lot of people are confused by the many ways print is viewed compared with online media. People often think they accomplish the same things, but the reality is these two distinctive products can serve very different purposes. Here's what makes us all think the same about print.
1. Print is For Keeps... read on »
2. Print is Portable... read on »
3. Print Drives a Higher ROI... read on »
4. Print is Beautiful... read on »
5. Print Plays Well... read on »
6. Buyers Seek Print... read on »
7. Print is Credible... read on »
8. Print Puts Them In Control... read on »
9. Print is Personal... read on »
10. Print is Everywhere... read on »
Attend the HP Wall Décor course for Your AIBC or IDCEC Core Learning Unit Credit » read on
1. Interior designers do the same thing as interior architects?
A lot of people are confused by the many different job titles there are in the design industry. However, a very common mistake is to think that interior designers and interior architects do the same job. The reality is that these professions can involve many different things which are more often than not, very far apart. Generally speaking, interior design has more to do with the art of the building, while interior architecture is more concerned with the science behind it.
2. Interior design is all about décor
Interior design involves much more than just a good knowledge of décor. As we’ve mentioned in our previous article on the topic, the practice of interior architecture requires designers to consider pretty much everything to do with the building of an interior space that will affect human habitation, including materials, finishes, electrical requirements, plumbing, lighting, ventilation, ergonomics, and intelligent use of space. Interior designers with training in interior architecture will usually be present at, and have an important say during all stages of the construction process, from the initial plans right through to the finishing touches.
3. Hiring an interior designer is very costly
Depending on the scale of the project, the budget and the time frame you have in mind for finishing it, the price of hiring a professional interior designer can vary dramatically. In most cases, interior designers charge very reasonable fees and the value you get for your money will be worth paying for. If you’re not sure how much your interior design project would cost, you can simply enquire and decide if you are ready to pay for it.
4. Interior designers only work with very expensive materials
As every other professional, interior designers can work with both expensive and cheap materials and products. More importantly, they will work within the limits of the budget and requirements you give them as their client. You have to remember that the price of materials is not always crucial to getting the end result you desire. If you’re working with an experienced interior designer, they should be able to recommend you the best quality products at the most reasonable price there is.
5. You don’t need to have AN education to become an interior designer
There are many people out there that claim that they are interior designers, without having any formal education. However, as explained in some of the other points above, interior design is a very challenging and exciting profession that includes a variety of tasks and requires a great deal of skills and knowledge. The only way you can ensure that you have all these on board when applying for a job, even at an intern level, will be to obtain a formal qualification from a recognised organisation. A career in interior architecture and design can be difficult to get started and an accredited course in the subject will give you a head start by providing you the knowledge, skills, and qualifications you need to succeed.
6. Interior designers make all the decisions for you
Don’t expect that all decisions on an interior design project would be made by the designer you have hired. He or she will have a lot of recommendations on the way ideas can be implemented, but the final decisions will lie with you.
7. Interior designers can’t work with existing structures, materials and objects – they always want to throw everything old away
The truth is that interior designers always work towards achieving the goals in an interior design plan. If this plan involves the stripping of a building to its bare bones they would definitely need to throw everything old away. This is not always necessary and you can keep as much of your old stuff in your new house or space as you want.
8. “I don’t need an interior designer – I can do it on my own”
As we outlined earlier in the article, interior design is a very complex job. You can try and do some of its components on your own, but unless you have the training and understanding of interior design concepts, we think you shouldn’t start any project, small or big without a professional eye. There are so many examples of terrible design decisions that show that it is not worth risking your dream project, if you can leave it to the professionals. At the end of the day, you wouldn’t operate on somebody if you’re weren’t a doctor, right?
9. Interior designers always want to be trendy
Interior designers always strive to be aware of the new trends in their profession. However, they wouldn’t force you to do something on your project if you don’t like it or you think it doesn’t suit your needs. Trends are interesting to follow, but they are not something every interior designer tries to implement in their work.
10. Interior designers don’t need a plan for their projects
Interior designers can’t work without a plan for their project. They need to think about every single detail and plan in appropriate time for it. A good plan means that as a customer you will get an idea on the cost involved as well as the deadline for completion of each stage. Planning is a crucial part of the job of the interior designer.
11. Interior design doesn’t require a lot of time
Interior design projects can take a lot of time and this usually happens because the whole process requires the attention, skills and knowledge of the many other specialists who work with the interior designer. The designer needs to be able to speak everyone else’s language – from the plumber to the conservation officer, to be able to make the project plan work. This doesn’t mean that all interior design projects take years to complete – a complex, but very well organised job on a residential property, for example, can take around five months from start to finish.
12. Interior designers don’t need to work towards a budget
A good plan always comes with a clear idea of the budget the client has for it. There’s no such thing as “open budget” – interior designers should know what is affordable and what is not, because this can help them make some very important decisions. Give your interior designer a budget to work with and leave the magic touch to them!
Source: Id! Blog Written By: The IDI Team
We've compiled 101 Data Protection Tips to help you protect your passwords, financial information, and identity online...
Protecting Your Data
Keeping your passwords, financial, and other personal information safe and protected from outside intruders has long been a priority of businesses, but it's increasingly critical for consumers and individuals to heed data protection advice and use sound practices to keep your sensitive personal information safe and secure.
There's an abundance of information out there for consumers, families, and individuals on protecting passwords, adequately protecting desktop computers, laptops, and mobile devices from hackers, malware, and other threats, and best practices for using the Internet safely. But there's so much information that it's easy to get confused, particularly if you're not tech-savvy.
We've compiled a list of 101 simple, straightforward best practices and tips for keeping your family's personal information private and protecting your devices from threats.
Click HERE to View the entire list of 101 Data Protection Tips
Table of Contents
Securing Your Devices and Networks
Data Protection Tips for Mobile Devices
Protecting Your Identity
Protecting Your Credit
Protecting Your Data on Social Networking
Protecting Your Data Online
Data Protection Following a Data Breach
Writen By: Juliana De Groot | Source: Digital Gardian
Are your processes and B2B and B2C content, promotion-ready for sales to flourish this spring?...
It’s finally time to spring forward. You are more than ready to shed both the Covid and winter doldrums and get your business fired up for the warmer months ahead. But how exactly do you spring ahead for the best results?
#1 Review Current Processes
It’s time for some spring cleaning. Review all of your marketing and sales processes, and see what is working and what isn’t. If you have no idea, it’s time to put some monitoring processes in place so you can actually track results.
Once you have this information, you can focus more time and effort on the tactics that are actually working… and get rid of those that don’t.
#2 Prepare Your B2B and B2C Content Strategy
What are your sales goals and what kind of content are you going to produce to reach those goals? Who are the audience members you want to reach and how are you going to get your targeted content to them?
Ask yourself these questions, and write down your plan. Then, create an editorial calendar of the content you need, when it will be posted, how it will be distributed and tracked, and who is responsible for each element.
People want valuable information. Give them what they want!
#3 Talk To Your Team
How are things going with the people who help you run your business? Are your employees happy? Reach out to all of your associates, partners, clients, employees, and more to get their feedback. How can you make their lives easier?
Now is the perfect time to fix potential issues from becoming big problems, improving processes so your business runs as smoothly as possible, motivating others to do their best work, and thanking people for their help.
#4 Be Creative
The best way to get out of the “same old routine” is to make changes happen. Set aside some time to develop new ideas for your business… on your own and with others.
Hold “creative” brainstorming-sessions with your team members, have a business “field trip” or party at a fun, outside location, or just reserve some quiet time to think about resolutions to key issues.
By focusing on creativity, you may be surprised at how you can improve your business and jumpstart marketing, sales and more!
#5 Enjoy the New Season
Spring is a time for new beginnings. Why not give your business a fresh start?
Review current processes, develop a content strategy for the months ahead, and spend some fun time with your employees and associates to improve processes and develop new ideas.
You’ll have fun being creative, get organized and help boost sales… just in time to do more of the things you like to do outside in the warmer temperatures!
Want more help to boost sales with your Print and Signage?
Please contact us for free information, tips and assistance!
Running A Small Business? Find The Benefits Of Signage...
Running a small business is already complex enough and it never seems that you have enough time to get the work done. One of the major things that can help to take down on the amount of time that you will spend answering questions at the business is by getting the right signs in place. By knowing about the benefits of getting the proper signage it will be very easy for you to see this is a great way for you to run your business and start to get the return on your business investment that you want to have.
#1 Helps People Find The Business
This is one of the things you should realize this can do without being spoken about. However, sometimes people will forget the signs that are up at the road will help people start to find the business. So you will want to make sure you have a sign at the road, but also on the building. This way people are able to find the business and know which building it is located in. If you are in an office building, then you will want to make sure your business has a label on the board by the elevators that can help to guide the customers or clients to the office that you are going to be working with.
#2 Guides People Around The Business
This is one aspect that a lot of major retail stores have started to take advantage of and that is the hanging signs are going to help guide people to the different sections of the store. However, even in a small business, this will help people in getting to start to learn their way around the location. So you will not have to be concerned about the customers coming up every five seconds to ask where something in the business is located at.
When you are using these signs to help guide the customers around the business, you need to make sure they are in a location that is easily visible. When it is easy to find the items, you will notice that people are going to be able to get from the back of the store or the entrance way to the area they want to be at without going to the desk and asking the employees who may already be busy taking care of other customers.
#3 Can Provide A Catchy Logo Or Color Pattern
A sign that you are having installed can start to provide you with the information that can help in getting a logo or color that can stand out from the rest. This is going to allow you to have a great time because people will start to see your name and logo, but also the colors and know exactly what they are talking about. What else is nice about the signs is some of them will allow you to add some characters onto the signs as well, which is going to help out in getting the great look you want to have and have an item that will set you off from everyone else.
#4 Helps With Branding Of The Company
We mentioned briefly on the logo and image of the business that you can have on the signs. What you will really like is this is going to help you start to build your brand. This will make it easier for you to have the right feedback for your business and know that people will start to recognize it and the name that you have for your business will often start to become associated with the logo and colors.
#5 Helps Announce Specials or Sales
When you are properly using the signs, you will notice that some of the uses can be to help you announce a special sale or a special you have going on in the store. So this will help you in getting the extra draw of customers that you never would have thought about reaching before for your business. So, this is going to be a great thing for your company and it will help you out in making more money than what you normally would.
A good example of this would be the sidewalk sales you see some stores doing. These sales are fairly obvious when you are walking up to the store, but not all the stores are located where you would be walking up to the store. So you will want to make sure you look at this because it can help you draw in crowds from the road if you have signs that are announcing the sales properly placed by the road.
#6 Provides A Warning To What Is Going On
When you think about the safety of your customers you need to realize one of the major concerns will be a wet floor. When your customers are on a wet floor and slip and fall, then you will be at fault normally. However, if you have the proper notification out about the wet floors and to use caution or even a watch your head type of sign you will be able to alert your customers about the hazards that are here in the business. You will not have to be concerned about the customers not being aware of the hazards that are in the area.
With a new year upon us and no sign of the pandemic slowing down anytime soon, now is the perfect time to refresh and replace the signage in your business... We have the Physical Distancing Signage you need! No job is to big or small.
"We have been working with Fred and Brian's team at Dominion Blue for a few years now."
We recently completed a presentation centre for Heron - 28 modern townhomes in Richmond. Dominion Blue helped us print all the renderings and the neighbourhood photography in acrylic and also installed a vinyl location map on the wall for us. They were very diligent with their estimates and were able to efficiently organize the installation in a timely matter. The installation was flawless and completed relatively quickly. Clint, their head install also installed a rather difficult vinyl pattern for us at Axon Drivers Solution which the client loves.
This is our third project with Dominion Blue and it will not be our last. Thank you Dominion Blue team for your professionalism.
Here are the photos of the Display Centre: Heron
There are three trends which we believe will be very important in the coming twelve months. Let’s have a look at each of these.
It's not just big business, it's all sizes and types and it could be permanent. For example, major UK banks have mothballed 60% of their back office buildings. They haven’t been mothballed until the end of Coronavirus, they are permanently out of use. Homeworking has become essential for many and it not only raises challenges of connectivity, but also for adopting new systems that are accessible by your entire team 24/7 via the Internet.
To help address this with our Dominion Blue clients, we've significantly improved and enhanced our web-to-print products with customization options that match your individual specific needs. Doing more with less people and resources has become a key challenge for us all and we are here to help you.
#2 Complete solutions
Customers are looking for efficiencies and so the more complete your solution is the more likely they are to embrace your products and service. The same is true for us, with more and more new customers seeing the need for print and signage. We don't just stop there however, we work with your team to carefully review each idea. Once we are all clear on the end-goal, we can coordinate everything from the design and print thru to fulfilment. This can include professional installations involving signage and custom projects like real estate presentation centres, in-store wall decor, point of purchase displays and more.
#3 Continued change
What’s going to happen over the next few months. No-one knows! We are all in a situation where we have to adapt to changes that we cannot predict. It is a scary time.
With hundreds of years of accumulative experience our team can help you with your pivoting and adapting to this ever-changing social and business climate. You don't have to go it alone. find out more »
As a child growing up in a declining neighborhood in Detroit, I dreamed that the burned buildings and vacant lots might be replaced with brilliant new structures that would invigorate the community. As I matured and took up architecture, I found myself in a world where faceless modernism seemed to decry the death of spirit. You could not tell what city you were in if dropped in the middle of downtown "anywhere." Most buildings had no meaning and did not feel part of any certain community. It doesn’t have to be this way. Architecture can strengthen Identity, Community and Purpose when buildings have meaning.
Architectures Impact On Vancouver is Alive & Well
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Throughout history, architecture has stood as a representation of society, reflecting the values, successes, and eventual downfall of civilizations over time. From the monumental structures to the residences and buildings that make up the fabric of a city, we can learn a lot about who the people were who inhabited them long before our time. By studying the built environment of the past, combined with modern-day research on psychology and the environment, we’re coming to understand the effects of architecture on people in entirely new ways, which begs the question: Just how does architecture impact society?